We all know that in the case of an emergency, we call 911. Canada implemented this simple 3-digit call number in 1972. Prior to 1972, 999 was used in some communities, and for those that are a bit older, you could always dial 0 for an operator for assistance.
There are more than 12 million calls per year to 911. It’s re-assuring to know that this simple call can save a life. However, this number does get abused at times. If you didn’t see this ridiculous list of questions asked by people calling 911, you may want to read and chuckle. Fortunately, our service professionals do have a sense of humour and can move on and focus on the important calls.
In looking to the future of 911, there are talks of the next generation for 911. Will text and video calls be available? How will technology change our 911 services?
The CRTC has already announced that the 9-1-1 call centre that services the Metro Vancouver & select areas in BC will be able to communicate with hearing or speech impaired Canadians using text messages.
The CRTC is holding hearings this week to review framework and future plans. Listen in if you get a chance.
I hope you never have to call 9-1-1 but it is reassuring to know that this service continues to evolve to meet our needs and to save lives.